SessionProof
Support
Need help? Email sessionproof.app@gmail.com. Tell us what went wrong and what you were doing when it happened. Use the email you sign in to SessionProof with, so we can find your account.
I forgot my password
Tap the forgot-password option on the sign-in screen. SessionProof emails a 6-digit code to your account address. Enter the code, then choose a new password. If the email doesn't arrive, check your junk folder, wait a minute and try again.
I subscribed, but the app doesn't show it
Tap Restore purchases, on the subscription screen or in Settings. Make sure you're signed in to the same App Store or Google Play account you paid with. If it still doesn't show, email us.
How do I cancel my subscription?
Apple or Google manages subscriptions, so you cancel in your App Store or Google Play subscription settings. Cancel before your 7-day trial ends to avoid being charged. Your records stay in the app after you cancel. Apple or Google handles refunds.
How do I get my records out?
In the app, export a client's history, or just their flagged sessions, as a PDF or CSV. You can also back up everything at once.
Something isn't working
Email us what you tapped, what you expected and what happened instead. Include your phone model and whether it's an iPhone or an Android. A screenshot helps.